Working at WonderBill

Meet Hannah Kovacs, one of our Customer Service team leaders to find out what it's like to work in our Contact Centre.

How long have you been working at WonderBill?

I’ve been working at WonderBill for 5 years. I started in September 2016, when the business was a lot smaller and we were not even called WonderBill. It was very different to where we are now.

What does a typical day look like for you?

I have an early start and use this time to prepare for my day. I go through our product delivery ticket backlog and deal with any urgent customer queries and raise any customer facing issues with the relevant teams. I’m also involved in a few morning 'stand ups'.  One of them is for the Contact Centre, where we go over any updates and issues and often we even do a short activity to get everyone's day started in a fun way.

I support the team members with any queries they have and raise any issues affecting their workflow to make sure they can continue their work efficiently. I also keep track of our product delivery tickets during the day to ensure tickets are being worked and prioritised correctly to give our customers the best experience and I have 1:1s with the team to give feedback, discuss performance and any other updates or issues the team may have.

I think it’s really important to have a good relationship with everyone in the team so this is a great opportunity to also have non-work related conversations

What do you enjoy most about your job?

One thing I really enjoy about working at WonderBill is the people. I've had the opportunity to work with a lot of interesting people who I’ve been able to learn something new from. It's been great to be a part of seeing the business and product grow from the very start to what it is now.

Tell us about your team?

The contact centre focuses on providing our customers with the best experience when they are using the app. We strive to give our customers great support if they have any questions or encounter issues with the app or their account.

We have an interesting group of individuals who work in the contact centre and that is what makes us a great team, we all have something different to offer when it comes to customer support.

What have you learned since joining WonderBill?

I’ve had the opportunity to work in the contact centre since the beginning and been a part of building the team to what it is today. It has been a great experience and learning curve and has helped me grow into the team leader I am today.

To find out more about working at WonderBill, take a look at our Careers page

Our Mission

“We see saving time and money on your bills as an opportunity to do more of the things that you love. Life’s about more than bills and we want to help you take your time back.”

Shane Clifford