What can I use it for?
WonderBill gives you all of your bills in one place, an overview of your outgoing payments and historical bills. WonderBill also provides stress-free price comparison for your electricity, gas, broadband, TV, landline and mobile.
How do I get started?
Sign up to WonderBill in seconds and start adding your provider details so we can start to retrieve your bills.
How much does WonderBill cost?
WonderBill is completely free! We don’t charge you to use our service.
Will WonderBill pay my bills for me?
No, WonderBill makes it easier to track your bills and get better deals. We don’t pay bills on your behalf.
What’s the difference between the WonderBill website and the app?
You can do the same things on the website that you can do on the app, so it’s how you need to use WonderBill that matters. New features will be released on our app first but they’ll be rolled out on the website shortly after.
Is my data secure?
Security is our highest priority and we use the latest industry standards like data encryption, regular security updates and monitoring to protect your data. You can find out more about our security here.
Is it safe to give out my provider details?
At WonderBill we respect the trust our customers give us and we reflect that in every action we take. When you link your account we encrypt your provider details in our vault, which can only ever be accessed to retrieve your bill information. You can find out more about the way we handle your data here.
How do you keep my details secure?
Security has always been a primary focus for WonderBill. Along with following industry standards with features like data encryption, regular security updates and monitoring, we also apply a layered approach to our security controls to protect our systems and your information . We’ll never share your personal data with anyone without your permission. You can find out more about our security here.
How do I add a provider to my WonderBill account?
All you need is the login details for your online provider accounts. Use the search bar on your dashboard to find your provider, then enter your account details (this is usually your email address and a password). Select 'Add my account' and you're all done! WonderBill will then collect your payment history and bills.
Why can’t I find my provider?
We’re constantly working on adding new providers to WonderBill. If your provider isn’t available yet, please email us at firstname.lastname@example.org . We'll prioritise adding the providers that are requested most frequently. Alternatively you also have the option to add a manual account within the 'Other' category.
What's the difference between a ‘Provider account’ and a ‘Manual account’?
A provider account is an account linked to your service provider. When you add a provider account, we log in to your online account with your username and password to gather your account details, latest bills and payments.
A manual account will let you set up a regular payment with a fixed amount. Manual accounts don't have online accounts or bills attached to them and instead are used to help you track payments you make every month. This could be your rent, gym membership or charity contributions.
How long does it take to get my bills after I've added a provider account?
Once we've verified your provider account details, we’ll aim to retrieve your bills and information within 30 minutes to 1 hour. There are some providers, however, that may take longer. In these cases, it should take no longer than 48 hours to retrieve your bills and account information.
How do I update my provider username or password?
Access the provider details page by selecting ‘Manage Account’ or swiping left on the provider in the app. On the provider details page select 'Edit details', update your username and/or password and select save. We’ll then re-validate your new credentials.
How do I view my bills?
Expand a provider account and select the paper icon to view a bill PDF. However not all accounts have the option to view bills. If you can’t view your bill, it might be because the account is a manual account, because you don't have a bill yet this month, or that you’re billed quarterly.
How do I view my historic bills?
If you want to check your previous bills, first select your provider account and scroll past your most recent bill. Here you’ll find historic bills and payments. Please note that if your account is new we may not be able to collect a bill PDF for a few weeks.
How can I look for better deals?
WonderBill makes it easy for you to find better electricity, gas, mobile, broadband, tv and landline deals. You’ll regularly get messages on your dashboard when you could save money by switching to a new provider.
How long does it take to switch my accounts?
For electricity and gas accounts you should expect the process to take between 14 and 17 days. The first 14 days are a cooling off period in case you change your mind. At the end of that period, you will be switched within 3 days. Once you're set up with your new provider, don't forget to add them to your WonderBill dashboard so you can stay on top of all of your bills!
For other services like broadband or landline it’ll depend on the provider you’re switching to. If you’re using our comparison site and wondering how long a switch might take, you can email us at email@example.com and we’ll advise you about what to expect.
How do I delete my account?
On the dashboard select ‘Manage Account’ or swipe left on the app to access the provider details page. On the provider details page select 'Delete' at the bottom of the page. Remember - once a provider is deleted, we will remove all account information, bills and payment history from your WonderBill account.
To delete your entire account please email firstname.lastname@example.org.
How does WonderBill make money?
We want to be transparent about how we operate. When you switch providers through us we earn a commission from the provider that you’re switching to. Right now we cover the majority of the gas and electricity markets, TV, broadband and telephone markets for comparison.
We use two third party comparison services to give you tailored comparisons and help you switch electricity or gas providers. They help us find the best deals for you and we’ll then update you as your switch is completed. We don’t take any money you earn from switching incentives.