We respect the privacy of everyone who uses the WonderBill services,
visits the WonderBill website or downloads and registers the WonderBill application.
process it, whom we share it with, and your rights in relation to your personal data.
This is where you can find out what kind of information we
collect about you when you’re a WonderBill customer, why we collect it and how we use it.
Our website is not aimed at children under 13 years old. If you are under
13 years old, please do not send us your personal data (for example, your name, address and
email address). If you are under 13 years old and you wish to ask a question or use this website
in anyway which requires you to submit your personal data please get your parent or guardian to
do so on your behalf.
We don’t think children should pay bills, but if you’re under
13 and want to ask us any questions or tell us anything about yourself you’ll need to ask a
parent or guardian to do it for you.
We collect your personal data when you use our services, visit our website
or download and register our app. This information may be either:
Information that you provide to us – when creating your WonderBill account profile,
we will ask for your name, e-mail address, telephone number (optional) and your contact
preferences. Depending on your use of the WonderBill services we will collect and store
information contained in your utility bills and other bills that you decide to upload to
your WonderBill profile.
Information that we obtain through your use of WonderBill services - we will collect
information about how and where you use WonderBill services as well as aggregated
information about you such as your age group or residence. Such information may include
electronic device information, IP addresses, the website from which you linked to our
website, log information, browser type and preferences, location information (with your
consent), online identifiers to enable ‘cookies’ and similar technologies.
When creating your WonderBill account you can choose to participate (with your
consent) in connecting your bank account securely with our trusted partner TrueLayer
Limited an Authorised Payment Institution to provide account information services and
payment initiation services, who are subject to UK and EU data protection laws and
are regulated by the UK Financial Conduct Authority (Firm Reference Number: 793171).
We will then process your personal information which includes your name, address,
date of birth, account information, account balance and transactions. This information
will be used to identify household bill data.
We ask for details we need to log in to your accounts and collect your bill information from your
If you choose to connect your bank account to WonderBill we will collect information about your
We’ll also collect some personal information, like your address so we can help you with
recommendations more quickly.
These recommendations will be based on your use of WonderBill as well as your bills. We’ll also
collect information about how you use WonderBill so we can see how our product’s performing.
We collect this with your consent when you sign up to WonderBill.
with your explicit consent; or
where it is necessary to conclude a transaction with you (such as payment
where it is necessary for WonderBill to comply with a legal obligation or where the
processing activity is necessary for the purposes of the legitimate interests of
WonderBill (for example, fraud prevention and detection, maintenance and improvement
of our services or adding new features to our services, pursuing legal actions or
ensuring the security of the WonderBill service).
Where the processing is based on consent, you have the right to withdraw your consent at any
time. This will not affect the validity of the processing prior to the withdrawal of consent.
Where you choose not to provide us with information set out above, the only consequence is that
it will affect your ability to fully use WonderBill.
When you sign up to WonderBill, you agree that it’s ok for us
to collect the information above when you use our app and website.
You can change your mind at any time and ask us to delete your
account. We might need to access your information in unusual circumstances e.g. if we’re legally
obliged to do so.
If you don’t want to provide your consent for us to use your
personal information, you won’t be able to use WonderBill.
WonderBill Limited with registered number 10515447 whose registered office
is at Shell Centre, London, England, SE1 7NA, UK, is the controller for the processing of your
We're registered as data controllers, which allows us to
process your personal information and manage your bills with your consent. We’re registered as a
Limited company at Companies House and subject to all UK laws.
We process your personal data for the purposes of:
maintaining and promoting contact and relationship with you;
account management including account verification (that is, ensuring that only you
or someone you have authorised can access your account and information);
customer service and development;
performance of and analysis of market surveys and marketing strategies;
conducting data analysis, on your bills to so that we can offer you potential
saving opportunities and promotions and contests;
detecting or preventing fraud;
conducting audits, to verify that our internal processes function as intended and
are compliant with legal, regulatory or contractual requirements;
Your personal data isn’t sold to any third parties. When we
use the information we collect about you, we do it so we can keep you up to date with the
accounts you’ve connected to WonderBill.
We’ll also offer you switching deals and competitions based on
what we know about you, where you live and your previous bills. Sometimes we also need to check
that there aren’t any fraudulent accounts connected to WonderBill.
Your personal data is exclusively processed for the purposes referred to
above and will only be shared on a strict need to know basis with:
Service providers involved in price comparison services or other authorised service
providers involved in WonderBill operations that remain under control of WonderBill;
With your consent, authorised third party companies in co-operation with WonderBill
such as utilities providers;
A competent public authority, government, regulatory or fiscal agency where it is
necessary to comply with a legal or regulatory obligation to which WonderBill is
subject to or as permitted by applicable local law;
Any person to whom WonderBill proposes to transfer any of its rights and/or duties;
When you are referred to an authorised service provider we receive analytical data
about your interactions to help us tailor our offerings to you.
Shell Energy Retail Limited (Shell Energy) is one of our trusted partners,
and some customers may have joined via Shell Energy’s app or website.
If you have joined WonderBill via Shell Energy, your name and email
address were shared with WonderBill when you joined, to help us setup your account more easily.
You may receive deals and offers tailored to this Shell Energy partnership
which may not be available through other channels, in accordance with your communication
Shell Energy will handle your personal information in accordance with
We’ll only share some personal data with Decision Tech (part
of the Moneysupermarket Group) and Seopa, who provide us with switching services.
This will only happen if you choose to use our switching
services. We’d also need to give information to any government agencies who request it lawfully.
If you’ve signed up via the Shell Energy app or website,
limited information will be shared to Shell Energy and you’ll be asked to agree to this.
If you have consented to receive offers from WonderBill, you may receive
offers that are tailored towards your personal preferences based on analysing your use of
WonderBill services, your purchase history with the utilities providers and other service
providers, your participation in promotions, surveys and other digital channels.
You may receive your offers by different communication channels, such as
email, SMS, through the WonderBill portal, app (through push notifications), social media or any
other digital channels used by you. You may adjust the communication preferences by contacting
us at firstname.lastname@example.org
as through the use of the unsubscribe functionality or communication preferences for the
different digital channels, if available.
Even if you have not consented to receive offers we may send you service
updates and notifications that are necessary for the proper functioning of the WonderBill
services that you use (like notifications that a new utilities bill has been uploaded or
targeted communications based on analysis of your bills with potential saving opportunities).
If you tell us you’re happy for us to send you marketing
information, we’ll send you offers and promotions based on the information we have about you.
If you don’t want us to send you marketing information we
won’t, but we will still send you important service updates that you need to keep using
We use different technologies to process your Personal Data. We evaluate
the way you use our Services to improve the predictability and usefulness of our Services, also
through the application of algorithms.
We may also analyse the data that you have provided to us directly or data
contained in your utility bills and other bills uploaded to the WonderBill service in order to
provide you personalised recommendations and suggestions for third party utilities and other
service providers (upon your consent).
WonderBill works best when it’s able to analyse your bills
and help provide you with this analysis. This automation helps us make the service better for
you - We don’t sell your personal data.
We are interested in your views, and we value feedback from our clients
and visitors, we therefore have set up notice boards, newsgroups, feedback, email, forum
facilities and/ or chat rooms. If at any time this website offers any chat rooms, notice board
facilities, newsgroups etc. we may collect the personal information that you disclose in
You’re free to share your thoughts about WonderBill on any of
the discussion channels we set up in the future.
Anything you share will be collected in the same way we
collect information from our app and website.
If you choose to interact with WonderBill through social media such as
LinkedIn, Facebook and/or Twitter, your personal data (such as your name and the fact that you
are interested in WonderBill) may also be visible to the visitors of your personal webpage on
LinkedIn, Facebook and/or Twitter, according to your privacy settings on the social media
services. WonderBill is not responsible for the processing of personal data or the privacy
policy of such social media websites.
When you communicate with us through our Facebook page (for example, when
you post a comment, upload media, send a personal message or become a fan of us by clicking the
"Like" button, we may receive personal data about you (such as your (user) name, profile photo,
your residency, your email address and your gender). We will process such information in
When you talk to us on social media, anyone who can see your
profile can see whatever information you’ve made public. We can’t control this, it’s up to you.
WonderBill will also be able to see whatever information you’ve
made public, and we’ll treat this in the same way we treat information about you on our app and
We aim to keep our information as accurate as possible. You can access
your personal data, request correction or deletion of the personal data (but only where it is no
longer required for a legitimate business purpose such as completing a transaction) and request
that the processing of the personal data is restricted. You also have the right to receive
personal data that concerns you and which you have provided to us, in a structured, digital
format that you can use elsewhere if you need to. Please send your request via email to email@example.com
You can request to see all the personal information we have
about you after you’ve signed up to WonderBill. This will be provided in a format that you can
use elsewhere, if you need it to.
You can also ask us to delete it, which we will, unless we
have grounds to keep it and this information would be anonymised so that you cannot be
identified. You can email us with questions and requests at firstname.lastname@example.org
Where your personal data has been transferred to authorised third parties
located outside of your country (including outside of the European Economic Area) we take
organisational, contractual and legal measures to ensure that your personal data is exclusively
processed for the purposes mentioned above and that adequate levels of protection have been
implemented to safeguard your personal data.
personally identifiable information without your permission unless we are legally entitled or
required to do so (for example, if required to do so by legal process or for the purposes of
prevention of fraud or other crime) or if we believe that such action is necessary to protect
and/or defend our rights, property or personal safety and those of our users/customers or other
If your data is processed by a party outside the EU, we take
responsibility for making sure it’s handled safely and lawfully.
This includes being compliant with the GDPR. We won’t share
anything we don’t have your permission to share and we’ll protect your right to privacy.
We have implemented technology and policies with the objective of
protecting your privacy from unauthorised access and improper use. In particular, we may use
encryption for some of our services, we apply authentication and verification process for access
to WonderBill services and we will update these measures as new technology becomes available.
All the information we have is encrypted. That means that no
one outside of WonderBill would be able to read it.
Our security standards are very high and we’re always
improving them. You can find out more about our security on our security page
be deleted or rendered anonymous (such that it will no longer be possible to identify you)
without undue delay after your request that your WonderBill account profile is deleted and/or if
you discontinue using the WonderBill services.
We will also delete or render anonymous your personal data in accounts
that will be deactivated upon a period of inactivity. We will notify you before your account is
closed due to inactivity so you have an opportunity to retrieve your information, or restore the
activity of your account.
The only exceptions are when your personal data is processed as part of a
financial transaction or when it is required for the detection or prevention of fraud.
We’ll delete information we have about you or make it
anonymous if you ask us to.
We’ll only keep information after you ask us to delete it if
we need to, for exceptional or legal reasons.
Your accounts may be closed after a period of inactivity, but
we’ll let you know before we do this.
Policy for possible changes but if the changes are significant, we will provide you with
appropriate notice, including e-mail notification if necessary.
We use the term “cookies” to refer to cookies and other similar technologies covered by the EU
Directive on privacy in electronic communications.
Cookies are small data files that your browser places on your computer or device. Cookies help your
browser navigate a website and the cookies themselves cannot collect any information stored on your
computer or your files.
When a server uses a web browser to read cookies they can help a website
deliver a more
user-friendly service. To protect your privacy, your browser only gives a website access to the
cookies it has already sent to you.
experience when visiting our website. Cookies remember the type of browser you use and which
additional browser software you have installed. They also remember your preferences, such as
language and region, which remain as your default settings when you revisit the website. Cookies
also allow you to rate pages and fill in comment forms. Some of the cookies we use are session
cookies and only last until you close your browser, others are persistent cookies which are stored
on your computer for longer.
For some of the functions within our websites we use third party suppliers, for example, when you
visit a page with videos embedded from or links to YouTube. These videos or links (and any other
content from third party suppliers) may contain third party cookies and you may wish to consult the
you wish to do so, you can choose to reject or block the cookies set by WonderBill or the websites
of any third party suppliers by changing your browser settings – see the Help function within your
browser for further details. Please note that most browsers automatically accept cookies so if you
do not wish cookies to be used you may need to actively delete or block the cookies.
You can also visit www.allaboutcookies.org
for details on how to delete
or reject cookies and for further information on cookies generally. For information on the use of
cookies in mobile phone browsers and for details on how to reject or delete such cookies, please
refer to your handset manual.
visit our websites but some of the functions may not work correctly. By using our website without
deleting or rejecting some or all cookies, you agree that we can place those cookies that you have
not deleted or rejected on your device.
||We use Google Analytics to understand how our media campaigns work and how you interact
with our website in order to improve the user experience.
|Google tracking cookies
||Google tracking cookies enable us to understand if you complete certain actions on our
website(s) after you have seen or clicked through one of our adverts served via Google.
Based on the content you have engaged with on our websites Google are able to deliver
some targeted adverts across other Google partner websites.
||Facebook helps you stay in touch with your network through their website/ mobile
application. We make it easier for you to share any content of interest on Facebook and
sometimes, we may present with some targeted adverts on Facebook based on your engagement
with our website(s).
||We use Mixpanel to understand how users arrive on our website(s) and how they engage
with us on the website. The data is used to improve the user experience. Mixpanel also
uses this cookie to understand the content with which you have engaged on our website(s)
so they may subsequently deliver some targeted advertisements to you.
|Quotezone (Seopa Limited)
||We use a tool provided by TrueLayer Limited that allows you (with your consent) to connect
your payment accounts via an Open Banking API and import information from your payment
accounts to us if you choose to use this feature.
If you have any issues, queries or complaints regarding the processing of your
. Should you wish to contact our Data Protection Officer or obtain
more details about our Data Protection Officer, please reach out to email@example.com
and we will revert back to you
to determine the nature of your query.