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We respect the privacy of everyone who uses the WonderBill services, visits the WonderBill website or downloads and registers the WonderBill application.
This is where you can find out what kind of information, including personal data, that we collect about you when you’re a WonderBill customer, why we collect it and how we use it.
Our website is not aimed at children under 13 years old. If you are under 13 years old, please do not send us your personal data (for example, your name, address and email address). If you are under 13 years old and you wish to ask a question or use this website in anyway which requires you to submit your personal data please get your parent or guardian to do so on your behalf.
We don’t think children should pay bills, but if you’re under 13 and want to ask us any questions or tell us anything about yourself you’ll need to ask a parent or guardian to do it for you.
We collect your personal data when you use our services, visit our website or download and register our app. This information may be either:
We collect your personal data, in order to log in to your accounts and collect bill information from your service providers.
If you choose to connect your bank account to WonderBill, we will collect information about your nominated accounts associated with the connected bank account.
We will also collect other personal data, including your address and household demographic information, so we can help you with recommendations and tailor future features and communications on how your bills compare to your neighbours.
These recommendations will be based on your use of WonderBill as well as your bills. We will also collect information about how you use WonderBill’s services so that we can analyse how our product is performing.
We will process this information only with your consent when you sign up to WonderBill. You can withdraw your consent at any time.
Where the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent. Where you choose not to provide us with information set out above, the only consequence is that it will affect your ability to fully use WonderBill.
When you sign up to WonderBill, you are also providing consent for us to collect the data above when you use our app and website.
You can withdraw your consent at any time and ask us to delete your account. We might need to access your information in unusual circumstances, e.g. if we’re legally obliged to do so.
If you do not provide your consent for us to use your personal data, you will not be able to take advantage of WonderBill’s services.
WonderBill Limited with registered number 10515447 whose registered office is at Shell Centre, London, England, SE1 7NA, UK, is the controller for the processing of your personal data.
We're registered as data controllers, which allows us to process your personal information and manage your bills with your consent. We’re registered as a Limited company at Companies House and subject to all UK laws.
We process your personal data for the purposes of:
We will not sell your personal data to any third parties. When we use the data that we collect about you, we do so in order to keep you up to date about the accounts you’ve connected to WonderBill.
We’ll also offer you switching deals and competitions based on what we know about you, where you live and your previous bills. Sometimes we also need to check that there aren’t any fraudulent accounts connected to WonderBill.
Your personal data is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:
Shell Energy Retail Limited (Shell Energy) is one of our trusted partners, and some customers may have joined via Shell Energy’s app or website.
If you have joined WonderBill via Shell Energy, your name and email address were shared with WonderBill when you joined, to help us setup your account more easily.
You may receive deals and offers tailored to this Shell Energy partnership which may not be available through other channels, in accordance with your communication preferences.
We’ll only share some personal data with Decision Tech (part of the Moneysupermarket Group) and Seopa, who provide us with switching services.
This will only happen if you choose to use our switching services. We’d also need to give data to any government agencies who request it lawfully.
If you’ve signed up via the Shell Energy app or website, limited information will be shared to Shell Energy and you’ll be asked to agree to this.
If you have consented to receive offers from WonderBill, you may receive offers that are tailored towards your personal preferences based on analysing your use of WonderBill services, your purchase history with the utilities providers and other service providers, your participation in promotions, surveys and other digital channels.
You may receive your offers by different communication channels, such as email, SMS, through the WonderBill portal, app (through push notifications), social media or any other digital channels used by you. You may adjust the communication preferences by contacting us at email@example.com or firstname.lastname@example.org as well as through the use of the unsubscribe functionality or communication preferences for the different digital channels, if available.
Even if you have not consented to receive offers we may send you service updates and notifications that are necessary for the proper functioning of the WonderBill services that you use (like notifications that a new utilities bill has been uploaded or targeted communications based on analysis of your bills with potential saving opportunities).
If you tell us you’re happy for us to send you marketing information, we’ll send you offers and promotions based on the information we have about you.
You can change your marketing preferences on our app, website and by emailing us at email@example.com.
If you don’t want us to send you marketing information we won’t, but we will still send you important service updates that you need to keep using WonderBill.
We use different technologies to process your Personal Data. We evaluate the way you use our Services to improve the predictability and usefulness of our Services, also through the application of algorithms.
We may also analyse the data that you have provided to us directly or data contained in your utility bills and other bills uploaded to the WonderBill service in order to provide you personalised recommendations and suggestions for third party utilities and other service providers (upon your consent).
WonderBill works best when it’s able to analyse your bills and help provide you with this analysis. This automation helps us make the service better for you - We don’t sell your personal data.
You’re free to share your thoughts about WonderBill on any of the discussion channels we set up in the future.
Anything you share will be collected in the same way we collect information from our app and website.
When you talk to us on social media, anyone who can see your profile can see whatever information you’ve made public. We can’t control this, it’s up to you.
WonderBill will also be able to see whatever information you’ve made public, and we’ll treat this in the same way we treat information about you on our app and website.
We aim to keep our information as accurate as possible. You can access your personal data, request correction or deletion of the personal data (but only where it is no longer required for a legitimate business purpose such as completing a transaction), object to the processing of your personal information in certain circumstances and request that the processing of the personal data is restricted. You also have the right to receive personal data that concerns you and which you have provided to us, in a structured, digital format that you can use elsewhere if you need to. Please send your request via email to firstname.lastname@example.org
You can request to see all the personal information we have about you after you’ve signed up to WonderBill. This will be provided in a format that you can use elsewhere, if you need it to.
You can also ask us to delete it, which we will, unless we have grounds to keep it and this information would be anonymised so that you cannot be identified. You can email us with questions and requests at email@example.com
Where your personal data has been transferred to authorised third parties located outside of your country (including outside of the European Economic Area) we take organisational, contractual and legal measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented to safeguard your personal data.
If your data is processed by a party outside the EU, we take responsibility for making sure it’s handled safely and lawfully.
This includes being compliant with the GDPR. We won’t share anything we don’t have your permission to share and we’ll protect your right to privacy.
You can email us at firstname.lastname@example.org if you’d like to know more.
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification processes for access to WonderBill services and we will update these measures as new technology becomes available.
All the information we have is encrypted. That means that no one outside of WonderBill would be able to read it.
Our security standards are very high and we’re always improving them. You can find out more about our security on our security page.
We will also delete or render anonymously your personal data in accounts that will be deactivated upon a period of inactivity. We will notify you before your account is closed due to inactivity so you have an opportunity to retrieve your information, or restore the activity of your account.
The only exceptions are when your personal data is processed as part of a financial transaction or when it is required for the detection or prevention of fraud.
We’ll delete information we have about you or make it anonymous if you ask us to.
We’ll only keep information after you ask us to delete it if we need to, for exceptional or legal reasons.
Your accounts may be closed after a period of inactivity, but we’ll let you know before we do this.
If you are unsatisfied with the handling of your personal data by us or the manner in which your complaint has been handled, you have the right to lodge a complaint to the UK Information Commissioner’s Office (ICO) or the Dutch Data Protection Authority.