This is where you can find out what kind of information we collect about you when you’re a WonderBill customer, why we collect it and how we use it.
Our website is not aimed at children under 13 years old and we will not collect, use, provide or process in any other form any personal information of children under the age of 13 deliberately.
We therefore also ask you, if you are under 13 years old, please do not to send us your personal information (for example, your name, address and email address). If you are under 13 years old and you nevertheless wish to ask a question or use this website in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.
We don’t think children should pay bills, but if you’re under 13 and want to ask us any questions or tell us anything about yourself you’ll need to ask a parent or guardian to do it for you.
We collect information, including personal data about you, as a WonderBill user and/or visitor to a WonderBill website. This information may be either:
Information that you provide to us – when creating your WonderBill account profile, we will ask for your name, e-mail address, telephone number (optional) and your contact preferences. Depending on your use of the WonderBill services we will collect and store information contained in your utility bills and other bills that you decide to upload to your WonderBill profile.
Information that we obtain through your use of WonderBill services - we will collect information about how and where you use WonderBill services as well as aggregated information about you such as your age group or residence. Such information may include electronic device information, IP addresses, the website from which you linked to our website, log information, browser type and preferences, location information (with your consent), online identifiers to enable ‘cookies’ and similar technologies.
We ask for details we need to log in to your accounts and collect your bill information from your service providers.
We’ll also collect some personal information, like your address so we can help you with recommendations more quickly.
These recommendations will be based on your use of WonderBill as well as your bills. We’ll also collect information about how you use WonderBill so we can see how our product’s performing.
We collect this with your consent when you sign up to WonderBill.
with your explicit consent; or
where it is necessary to conclude a transaction with you (such as payment information); or
where it is necessary for WonderBill to comply with a legal obligation or where the processing activity is necessary for the purposes of the legitimate interests of WonderBill (for example, fraud prevention and detection, maintenance and improvement of our services or adding new features to our services, pursuing legal actions or ensuring the security of the WonderBill service).
Where the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent. Where you choose not to provide us with information set out above, the only consequence is that it will affect your ability to fully use WonderBill.
When you sign up to WonderBill, you agree that it’s ok for us to collect the information above when you use our app and website.
You can change your mind at any time and ask us to delete your account. We might need to access your information in unusual circumstances e.g. if we’re legally obliged to do so.
If you don’t want to provide your consent for us to use your personal information, you won’t be able to use WonderBill.
WonderBill Limited with registered number 10515447 whose registered office is at Shell Centre, London, England, SE1 7NA, UK, is the controller for the processing of your personal data.
We're registered as data controllers, which allows us to process your personal information and manage your bills with your consent.
We’re registered as a Limited company at Companies House and subject to all UK laws.
We collect and use your personal information to better provide you with the required services, or information. We would therefore use your personal information for the purposes of:
maintaining and promoting contact and relationship with you;
account management including account verification (that is, ensuring that only you or someone you have authorised can access your account and information);
customer service and development;
performance of and analysis of market surveys and marketing strategies;
promotions and contests;
detecting or preventing fraud;
Your personal data isn’t sold to any third parties. When we use the information we collect about you, we do it so we can keep you up to date with the accounts you’ve connected to WonderBill.
We’ll also offer you switching deals and competitions based on what we know about you, where you live and your previous bills.
Sometimes we also need to check that there aren’t any fraudulent accounts connected to WonderBill.
If you have consented to receive offers from WonderBill , you may receive offers that are tailored towards your personal preferences based on analysing your use of WonderBill services, your purchase history with the utilities providers and other service providers, your participation in promotions, surveys and other digital channels.
You may receive your offers by different communication channels, such as email, SMS, through the WonderBill portal, App (through push notifications), social media or any other digital channels used by you. You may adjust the communication preferences by contacting us at email@example.com
as well as through the use the unsubscribe functionality or communication preferences for the different digital channels, if available.
Even if you have not consented to receive offers we may send you service updates and notifications that are necessary for the proper functioning of the WonderBill services that you use (like notifications that a new utilities bill has been uploaded).
If you tell us you’re happy for us to send you marketing information, we’ll send you offers and promotions based on the information we have about you.
If you don’t want us to send you marketing information we won’t, but we will still send you important service updates that you need to keep using WonderBill.
We use different technologies to process your Personal Data. We evaluate the way you use our Services to improve the predictability and usefulness of our Services, also through the application of algorithms.
We may also analyse the data that you have provided to us directly or data contained in your utility bills and other bills uploaded to the WonderBill service in order to provide you personalised recommendations and suggestions for third party utilities and other service providers(upon your consent).
WonderBill works best when it’s able to analyse your bills and help provide you with this analysis.
This automation helps us make the service better for you - We don’t sell your personal data.
You’re free to share your thoughts about WonderBill on any of the discussion channels we set up in the future.
Anything you share will be collected in the same way we collect information from our app and website.
When you talk to us on social media, anyone who can see your profile can see whatever information you’ve made public. We can’t control this, it’s up to you.
WonderBill will also be able to see whatever information you’ve made public, and we’ll treat this in the same way we treat information about you on our app and website.
We aim to keep our information as accurate as possible. You can access your personal data, request correction or deletion of the personal data (but only where it is no longer required for a legitimate business purpose such as completing a transaction) and request that the processing of the personal data is restricted. You also have the right to receive personal data that concerns you and which you have provided to us, in a structured, digital format that you can use elsewhere if you need to. Please send your request via email to firstname.lastname@example.org
You can request to see all the personal information we have about you after you’ve signed up to WonderBill. This will be provided in a format that you can use elsewhere, if you need it to.
You can also ask us to delete it, which we will, unless we have grounds to keep it.
We’d anonymise the information so that you can’t be identified. You can email us with questions and requests at email@example.com
Your personal data is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:
Service providers involved in price comparison services or other authorised service providers involved in WonderBill operations that remain under control of WonderBill;
with your consent, authorised third party companies in co-operation with WonderBill such as utilities providers;
A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which WonderBill is subject to or as permitted by applicable local law;
Any person to whom WonderBill proposes to transfer any of its rights and/or duties
We’ll only share some personal data with Energylinx and Recombu, two companies who provide us with switching information.
This will only happen if you choose to use our switching service. We’d also need to give information to any government agencies who request it lawfully.
Where your personal data has been transferred to authorised third parties located outside of your country (including outside of the European Economic Area) we take organisational, contractual and legal measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented to safeguard your personal data. These measures include Binding Corporate Rules, the European Commission approved transfer mechanisms for transfers to third parties in countries which have not been deemed to provide an adequate level of data protection as well as any additional local legal requirements. You can request further information in this respect by contacting firstname.lastname@example.org
If your data is processed by a party outside the EU, we take responsibility for making sure it’s handled safely and lawfully.
This includes being compliant with the GDPR. We won’t share anything we don’t have your permission to share and we’ll protect your right to privacy.
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to WonderBill services and we will update these measures as new technology becomes available.
All the information we have is encrypted. That means that no one outside of WonderBill would be able to read it.
Our security standards are very high and we’re always improving them. You can find out more about our security on our security page
We will also delete or render anonymous your personal data in accounts that will be deactivated upon a period of inactivity. We will notify you before your account is closed due to inactivity so you have an opportunity to retrieve your information, or restore the activity of your account.
The only exceptions are when your personal data is processed as part of a financial transaction or when it is required for the detection or prevention of fraud.
We’ll delete information we have about you or make it anonymous if you ask us to.
We’ll only keep information after you ask us to delete it if we need to, for exceptional or legal reasons.
Your accounts may be closed after a period of inactivity, but we’ll let you know before we do this.
We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.
When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.
Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.
You can also visit www.allaboutcookies.org
. Should you wish to contact our Data Protection Officer or obtain more details about our Data Protection Officer, please reach out to email@example.com
and we will revert back to you to determine the nature of your query.