40 Bank St, Canary Wharf, London, E14 5NR

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Security at WonderBill

We’re working hard to keep you safe.

Our security pledge


With your trust, we ask you to provide us with your login details to access your household provider accounts. Your details are used to log in to your accounts on your behalf and nothing else. We appreciate your trust and treat your information respectfully.


How do we keep WonderBill secure?


With company wide data policies

We’ve built responsible, sound policies about how we share your data and our approach to security.

Having respect for the trust you’ve given us is really important.

Our policies are built around industry standards like ISO 27001, and we have a comprehensive approach to security and privacy.

You can find our privacy policy here.

We’re a UK company and abide by UK/EU laws

Staying compliant with the world’s best privacy laws means that you’ll always know there are authorities looking out for your best interest.

We’ve built WonderBill as strong and secure as we can to ensure that data authorities and regulators trust us to work with your personal data.

Our registration number with the UK Information Commissioner’s Office is ZA262109.

We’re GDPR compliant

With the introduction of GDPR in the UK on May 25th 2018 we’ve taken the time to make sure we’re compliant with the new regulations. You can find out more about GDPR here.

Our standards for technology are high

We’ve built WonderBill from the ground up with security and privacy in mind. From our infrastructure to the processes we use to manage your information, we scrutinise them to make sure they’re able to meet our security needs.

The infrastructure we built for WonderBill is fenced off by firewalls, our information (and yours) is protected using strong encryption and we undertake regular security reviews.

We don’t take data protection lightly. We patch and update our software often and you should too.

We help you keep yourself secure

A strong password is (literally) the key to protecting your account from unauthorised access, so we’ll help you create one that’s secure.

Our password requirements are high so that your information is as safe as possible, and bear in mind that doesn’t mean it has to be hard to remember.

A passphrase made up of several words is stronger than a handful of random characters, and also easier for you to remember!

We’re striving for continuous improvement

Our internal security is always being improved. Everything from our building to our servers and the devices we use are reviewed and updated on a regular basis.

We have security and privacy in mind whenever we design new features. There’s no length we won’t go to for your safety and we have staff dedicated to security, privacy and compliance.

Staying safe online


Use strong passwords

Use complex passwords which won't be easy for anyone to guess. Make sure you use different passwords for different websites. Our password strength indicator will help you create something secure. See this link for more advice.

Don't share your password

We’ll never ask you for your password via phone or email. If anyone contacts you asking you for your WonderBill password, ignore it and email us at security@wonderbill.com

Be vigilant

Never give remote access to your computer to someone who's called you out of the blue. If in doubt, ask for a reference number and call back on a trusted phone number or ask for text message validation.

Be aware of scams

You may receive hoax emails which attempt to steal your personal information. Be extremely cautious when clicking on links or opening attachments in emails. Visit getsafeonline.org for more information.

Take care of your devices

Keep your computer or mobile device operating system protected by installing updates as soon as they're available.

Protect yourself

Install anti-virus software and keep it up to date. This will help protect you against viruses and malware.

We will never ask you for your password via phone or email.

Any security queries or concerns you’d like to discuss with our security team can be sent to security@wonderbill.com