WonderBill Limited, Shell Centre, London, SE1 7NA Registered in England & Wales No: 10515447

WonderBill Limited is authorised and regulated by the Financial Conduct Authority, FRN 925055 and approved as an account information services provider under the Payment Services Regulations 2017, FRN 921080

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Terms & Conditions

WonderBill Terms and Conditions ("Terms")

Last updated: 23rd April 2021
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.wonderbill.com website (the “Website”) and the my.wonderbill.com application (the “App”) (the App and the Website together, or individually, the "Service"). The Service is operated by WonderBill Limited d/b/a as WonderBill ("WonderBill", "us", "we", or "our"), a company registered in England and Wales. Our company registration number is 10515447 and our registered office is at Shell Centre, Shell Centre, London, England, SE1 7NA.

WonderBill Limited is authorised and regulated by the Financial Conduct Authority, FRN 925055 and approved as an account information services provider under the Payment Services Regulations 2017, FRN 921080.

These Terms are a legal contract between you and WonderBill ("us" or "our" or "we" or “WonderBill”) and govern your access to and use of the Service and any the text, data, information, software, graphics, videos, photographs and more (all of which are referred to as “Materials”) that we and our affiliates may make available to you through Service.

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.


User restrictions and access

You must be 18 years old or older to access or use the Service. Be aware that the use of some of the functionalities of the Service requires access to the internet.

The features of the Service are more particularly described on Website. In general, the Service simplifies and helps you manage your relationships with third party service providers such as energy, TV, Internet and phone (collectively, “Providers”). Once signed up, key account, usage and statement information that you upload or otherwise connect to within the Service (the “Data”) is available centrally through your WonderBill account.

You can also set up notifications to receive an overview of all of your account activity on a periodic basis, or whenever activity of interest takes place. Based on the Data within your WonderBill account, we may also make recommendations to you, such as to help you run your Provider relationships more efficiently and to provide money saving recommendations.

We will not charge you for access to the Service. To sign up, you will need to create an account by following the instructions on the Website. Once your account has been created, you can provide your online account details for the specific Providers you use and then view information pertaining to those services within your WonderBill account. The more Providers you add, the more useful the Service will be.

Your Account

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

WonderBill as Your Limited Agent

By using the Service, you authorise and appoint WonderBill as your limited agent, solely for the purposes of accessing the Provider accounts you designate and the information contained within them, on your behalf, and, where specifically requested by you, assisting you in changing Providers where available. You appoint WonderBill as your limited agent for the foregoing purposes, with the full power and authority, to access any and all information relating to those designated accounts, through all means including access to third party sites, servers and documents and other means of information retrieval relating to you. For all intents and purposes, WonderBill is acting as you would act in person.

You agree that when WonderBill accesses and retrieves information from third parties relating to you, WonderBill is acting as on your behalf and not the agent of the third party or any other entity.

You agree that third parties can rely on the authorisation granted by you to us and that the Service is not endorsed by any third party Providers accessible through the Service. We do not warrant or otherwise guarantee that such third parties permit use of our Service as part of any agreement you have in place with them.


You license WonderBill to store any usernames, passwords, data and other content relating to you, which are obtained from Providers and or which are contained within your WonderBill account by virtue of your use of the Service. The license provided by you to us is without the payment by us of any fees.

In general, WonderBill will use the Data in order to: (i) provide the Service to you; and (ii) look at ways in which we can improve the Service; and (iii) analyse overall trends in usage of Providers, in an anonymised and aggregated manner (meaning that you cannot be personally identified), which we may share with third parties. For more information, please review our Privacy Policy, available at www.wonderbill.com/privacy.html and incorporated by reference into these Terms.

We use a tool provided by Bud Financial Limited (www.thisisbud.com) (“Bud”) that allows you to send information on your payment accounts to us and other service providers.

In order to use our services, you will be asked to enter your payment account details with Bud and agree to their Terms of Service. The Terms of Service set out the terms on which you agree to Bud accessing information on your payment accounts for the purposes of transmitting that information to us.

Bud is subject to UK and EU data protection laws and is required to treat your data in accordance with those laws, as well as the Terms of Service and Bud’s Privacy Policy.

When creating your WonderBill account you can choose to participate (with your consent) in connecting your bank account securely with our trusted partner Bud Financial Limited an Authorised Payment Institution, who are subject to UK and EU data protection laws and required to treat your data in accordance with those laws (Privacy Policy). Bud is authorised and regulated by the UK Financial Conduct Authority under registration number 765786 + 793327.

Acceptable use

You may:

(the Permitted Purposes)

You may not:

If you wish to provide a hypertext or other link to the Service, please email support@wonderbill.com with details of:

(a) the URL(s) of the web page(s) from which you are proposing to link to the Service; and

(b) the URL(s) of the web pages(s) on the Service to which you are proposing to link

WonderBill may, at its sole discretion, agree to or reject any request in accordance with the above. WonderBill has no obligation to agree to any such request or to provide any reason for accepting or rejecting any such request.

In these Terms we are granting you a limited, personal, non-exclusive, revocable and non-transferable license to use and to display the Materials; your right to use the Materials is conditioned on your compliance with these Terms (including the payment of any applicable fees). You have no other rights in this this Service or any part thereof and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of Materials or Service in any manner. If you make copies of any part of the Service while engaging in Permitted Purposes then we ask that you be sure to keep on the copies all of our copyright and other proprietary notices as they appear on the Service. You may only use such copies in connection with your use of the Service.

If you breach any of the provisions in these Terms, your right to use our Service and your right to use any of the Materials posted on our Website or App will cease immediately. You must, at our option, return, delete or destroy any copies of such Materials which you have made.

Mobile Services

Be aware that the use of some of the functionalities of the Service requires access to the internet and your carrier's normal rates apply. The Service contains services and features that are available to certain mobile or other devices (smartphone, PC, tablet, etc.) having an internet connection and able to download, install and use the Service (each a “Device”). By using the Service, you agree that we may communicate with you by electronic means to your mobile Device, including via in-App notices and/or push notifications. You further agree that certain information about your use of these services may be shared with us, as set forth in the WonderBill Privacy Policy, and, we may in accordance with applicable law and our Privacy Policy send you certain marketing communications. As set forth in the Privacy Policy, you must share your mobile location data with us, or the App will not function. If you change or deactivate your mobile phone number, you have to immediately update your account information to ensure that we don't send your messages to the person who acquired your old number.

We make available the App to access the website and Services via a Device. To use the App you must have a Device that is compatible with the mobile service. We do not warrant that the App will be compatible with your Device. We hereby grant to you a non-exclusive, non-transferable, revocable license to use an object code copy of the App for one registered account on one Device owned or leased solely by you, for your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the App, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the App to any third-party or use the App to provide time sharing or similar services for any third-party; (iii) make any copies of the App; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the App, features that prevent or restrict use or copying of any content accessible through the App, or features that enforce limitations on use of the App; or (v) delete the copyright and other proprietary rights notices on the App. You acknowledge that we may from time to time issue upgraded versions of the App, and may automatically electronically upgrade the version of the App that you are using on your Device. You consent to such automatic upgrading on your Device, and agree that these Terms will apply to all such upgrades. The foregoing license grant is not a sale of the App or any copy thereof, and we and our third-party licensors or suppliers retain all right, title, and interest in and to the App (and any copy of the App). Standard carrier data charges may apply to your use of the App.

The following additional terms and conditions apply with respect to any App that we provide to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):

The following additional terms and conditions apply with respect to any App that we provide to you designed for use on an Android-powered mobile device (an “Android App”):

The following additional terms and conditions apply with respect to any App that we provide to you designed for use on an Android-powered mobile device and obtained from the Amazon App Store (an “Amazon Android App”):

User generated content

“User Generated Content” is any content such as communications, information, messages, photographs, music, videos, designs, graphics, website links, data, profiles that you and/or other Service users post or otherwise make available on or through the Service, except to the extent that such content is owned by or licensed to WonderBill.

You are solely responsible for your User Generated Content, your interactions with other users of the Service and your activity on the Service. You agree not to post any content or make any communications which may expose WonderBill or any of the Service’s users to harm or liability of any type. You agree not to post or submit User Generated Content, or a link to a website, which, is illegal, fraudulent, deceptive, misleading, libellous, infringing, harassing, hateful, threatening, abusive, pornographic, offensive in a sexual, racial, cultural or ethnic consent or is otherwise objectionable.

You confirm that you own or control all rights in any User Generated Content that you post or submit on or through the Service. You agree not to submit User Generated Content unless you are the owner or have permission of the owner to post such User Generated Content. You confirm not to post photos or videos of another person or showing another person without that person´s permission.

Your User Generated Content is not confidential or proprietary. You grant, and warrant that you have the right to grant to WonderBill a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner of media now or later developed for any purpose, commercial, advertising or otherwise, including the right to translate, display, reproduce, modify, create derivative work, sub-license, distribute, assign and commercialize without any payment due to you.

Should any part of the Service offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of WonderBill.

Do not post any User Generated Content that includes “junk mail”, “chain letters”, “pyramid schemes” or other forms of solicitation. Do not use automated scripts to collect information from the Service.

Do not provide any false personal information about yourself. You confirm not to create more than one WonderBill account, create a WonderBill account on behalf of another individual, group or entity, or transfer your profile or account. Do not use or try to use another person's account, username or password.

WonderBill reserves the right to monitor any information transmitted or received through any forum provided, and, at its sole discretion and without prior notice, to review, remove or otherwise block any material posted.

WonderBill has no obligation to pre-screen, monitor, edit or remove User Generated Content and assumes no responsibility for User Generated Content, even where it chooses to carry out pre-screening, monitoring, editing or removal of User Generated Content.


If you choose or are provided with a username, password or any other piece of information as part of WonderBill’s security procedures, you must treat such information as confidential and you must not disclose it to any third party nor allow any unauthorized person access to the Service under your username and/or password. You are responsible for any actions that take place while using your Service account or while using the Service via your Device and WonderBill is not responsible for any loss that results from the unauthorized use of your username and/or password, with or without your knowledge.

Fee Changes

WonderBill, in its sole discretion and at any time, may modify or initiate Subscription fees. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

WonderBill will provide you with a reasonable prior notice of any change in or initiation of Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount. Except when required by law, paid Subscription fees are non-refundable.

Intellectual Property Rights ("IPR")

All Materials and intellectual property contained in or on the Service (except for User Generated Content) is owned by WonderBill or its licensors. All Materials (except for User Generated Content) are a collective work under applicable copyright laws and is the proprietary property of WonderBill. WonderBill reserves all of its rights in respect of the Materials contained in the Service and in respect of the Content.

All trademarks included in the Service are owned by WonderBill or its licensors. WonderBill reserves all of its rights in respect of the trademarks included on this Service.

Nothing in these Terms shall be interpreted as granting to you any license of IPR owned by WonderBill or its licensors.

Data Protection and Privacy Policy

Personal details and other information relating to you provided to any WonderBill company through this Service will be used in accordance with our Privacy Policy. Please read this carefully before continuing. By downloading or using the Service you are consenting to use of this information in accordance with our Privacy Policy, which is incorporated into these Terms by this reference.

External websites and applications

The Service may include links to external websites or applications. When you follow such links the external website or application may appear as a full screen (in which case you will need to use the Device button to return to the Service) or in some cases it may appear within the frame of the Service (in which case you will be able to return to the Service by using the navigation buttons within the frame of the Service). These links are provided in order to help you find relevant websites, applications, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites or applications are suitable for your purposes. WonderBill is not responsible for the owners or operators of these applications or websites or for any goods or services they supply or for the content of their websites or applications and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website or application to which the Service includes a link infringes the intellectual property rights of any third party).

Termination or Cancellation by WonderBill

WonderBill reserves the right in its sole discretion to cancel the Service or any feature thereof, and/or to terminate your account and/or access to the Service or any functionalities thereof, delete your profile and any of your User Generated Content and/or restrict your use of all or any part of the Service at any time, for any or no reason, without notice and without liability to you or anyone else. WonderBill also reserves the right to prevent access to the Service or any of its functionalities or features.

After any line of action subject to the above Clause you are not allowed to create a new account to circumvent the termination, deletion or restriction.

You understand and agree that some of your User Generated Content may continue to appear on or through the Service or may persist in backup copies for a reasonable period of time even after your account and/or access to the Service is terminated.

These Terms remain in effect after your account and/or access to the Service is terminated.

If you wish to terminate your account, you may simply discontinue using the Service.

Cancelling Your Account

You are not obligated to use the Service and may cancel your account with us by emailing us from your registered email address, with your instruction to close your account. Upon receipt of your request we will close your account within a reasonable time. Further, your account may also be closed at our sole discretion for reasons including continued inactivity or suspected breach of these Terms and Conditions. In the event of account closure for any reason, information contained within your account will become unavailable and personally identifiable data may be deleted in accordance with our internal data retention policies.


You agree to indemnify, defend and hold harmless WonderBill, its affiliates, officers, directors, employees, agents, licensors, contractors, and suppliers from and against all claims, losses, liabilities, expenses, loss of profits, obligations, damages and costs or debt, including, without limitation, legal costs arising from or relating in any way to your User Generated Content, your use of User Generated Content, your use of the Service or any violation of these Terms and Conditions , any law or the rights of any third party.

Disclaimer and Liability

You are responsible for the accuracy of the information that you enter or submit into the Service. While WonderBill does its best to ensure that any information provided as part of this Service is correct at the time of inclusion on the Service, WonderBill cannot guarantee the accuracy of such information.

To the fullest extent permitted by law, WonderBill disclaims all warranties, express or implied, regarding the operation and use of the Service and any products accessed via the Service. You understand and agree that you use the Service at your own risk and that you are solely responsible for your use and for any damage to the Device through which you access the Service, loss of data or any other harm of any kind which may result from downloading, accessing or using the Service. Further WonderBill shall have no liability to you or others regarding the Service, including damage caused by:

(a) inaccurate, untimely, incomplete or erroneous information;

(b) unavailability of the Service at any time or for any period;

(c) failure to log in, access the Service or stay on-line;

(d) events beyond our control or which could not have been reasonably foreseen; or

(f) third party interference such as hacking, computer viruses, bugs, trojans, information posted on the web by unauthorised parties, phishing, and any other cyber crime.

To the fullest extent permitted by law, WonderBill shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with any products accessed via the Service, your use of this Service, or for your reliance on any information or advice contained in the Service for:

(a) loss of actual or anticipated profit, sales, savings, use, business, business opportunity or revenue;

(b) losses caused by business interruption;

(c) loss of goodwill or reputation;

(d) loss or corruption of data, information or software; or

(e) any indirect, special or consequential cost, expense, loss or damage suffered by you in connection with your use of the Service or any materials posted on it, even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by you and/or WonderBill.

Further, WonderBill shall not be liable to you or any third party in respect of fraud, negligence, act, default or omission or wilful misconduct of independent contractors engaged by WonderBill, or their employees, contractors or agents.

Nothing in these Terms shall limit or exclude WonderBill’s liability for death or personal injury caused by WonderBill's negligence or for fraud or fraudulent misrepresentation.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes to/operation of the Service

WonderBill may change the format and content of all or any part of the Service at any time, including but not limited to removal of features or functionalities in the Service.

WonderBill may suspend the operation of the Service, or of certain of its features or functionalities, for support or maintenance work, in order to update the content or for any other reason.

Updates to the Service may be issued from time to time through the Appstore or Google Play. Depending on the update, you may not be able to use all or part of the Service until you have downloaded the latest version of the Service and accepted any new terms.

Changes to these Terms

WonderBill may change these Terms at any time, effective upon posting the amended Terms to the Service. In the event that the Terms are amended, you will be asked to accept those revised Terms when you next use the Service. Any use of the Service thereafter will be on the basis of those revised Terms.

Transfer of Rights

WonderBill may transfer its rights and obligations under these Terms to any third party. Any such transfer will not affect your rights or WonderBill's obligations under these Terms.

Complaints procedure

If you have a question or complaint about the Service, please email support@wonderbill.com


Each of the Clauses or sub-clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Clauses or sub-clauses will remain in full force and effect.